Frequently Asked Questions

For questions not answered in this faq kindy contact Roots at

Shipping Policy

We currently offer shipping anywhere in the United States. Please allow 3-5 business days for processing before your order is shipped. Shipping will be calculated at checkout.

Refund Policy

Refund Policy

You will have three days after receiving your product to notify us if you are unsatisfied or if your merchandise is damaged. You will be issued a store credit for the product amount. This does not include shipping and tax.

What do we do?

Roots Official, LLC is a holistic wellness company and creates natural products to improve the mind, body, and spirit. We are also dedicated to reducing the stigma around mental health, and we provide mental health education through blog posts.

How to use body butter?

For optimal results apply body butter daily on damp skin. This allows the skin to absorb the emollients more effectively. Applying body butter on dry skin can leave it greasy to the touch, and attract dirt on the skin.

How to use body scrub?

For optimal results use body scrub in the bath or shower up to three times a week. To avoid damage, make sure your body is thoroughly wet and softened with warm water. Apply the scrub using circular motions and massage it into your skin until all salt has dissolved. Rinse thoroughly. Follow up with body butter.

How to store product?

Store jar at room temperature and avoid direct sunlight.